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Let us help you
We believe that charging your car should be simple. Northe’s expert customer support is here to make your electric charging journey as smooth as possible.
Frequently asked questions
How do I order a charging card?
1. Open the app and go to ”Profile”, click on ”Charging Card” and then "Order charging card".
2. Fill out the form required to process your order and press ”Send”.
3. Check your email inbox for an order confirmation. Your card is on its way!
What is the difference between a user account, my account and billing account?
Much as you have different accounts under your bank account, you can have more than one account under your Northe account.
"User account" is your account in the Northe app. You may register or log in to your user account from the Northe mobile app.
When you are charging in the Northe app you must select which account to debit for the charging session. These accounts can either be your own personal account "My account" or a shared account "Billing account".
"My account" is the default account under your user account. Unlike a billing account "My account" cannot be shared or debited by other users.
A "Billing account" is created by you or someone else (for example your employer). If you are the administrator of a Billing account you can invite other users. This will allow them to debit the payment method selected for the account. If you are invited to a Billing account, your charging will be debited to the administrator of the account.
If one or more Billing accounts are connected to your user account, you may select between each respective "Billing account" and "My account" in the profile menu (settings).
I have an Electric Vehicle but still can’t add my car
The list of supported electric vehicles models is continuously updated. If we don’t currently support your car model, please try again in a few weeks.
Where do I find the kW capacity that each plug at a public charging station provide?
After you have selected a charging station in the app, you can see the kW capacity under each plug ID.
Why can’t I add my hybrid car in the app?
The Northe app features a route-planner that suggests a route based on charging points along the route. In order to make the route-planner more accurate, users can add their vehicle.
The route planner will then make recommendations based on your car model. With the current limited battery range of hybrid cars, the route-planner is unable to function properly. However, you can still use the Northe app to charge your vehicle.
Is it possible to use different digitals IDs to login?
Yes, you may register an account through your Apple or Google ID. Swedish and Danish users may also use BankID or NemID.