You might have noticed that most charging stations have a field were it says ”RFID”. This is to indicate that you can start and stop a charging session by using a charging card with (RFID). A charging card (RFID) is a plastic card or tag that uses RFID-technology to send information between the card and the reader (which in this case is in the charging station). RFID-technology is used in credit cards, bus passes, etc. You can order the Northe Charging card through our mobile app. Once your charging card has arrived you need to connect it to your account before you can start using it. This is also done in the mobile app. Once the charging card is connected to your Northe Account you can start and stop charging by pressing the card against the RFID-reader on charging stations that support charging through an RFID-card. Because your charging card is connected with your Northe Account, you will automatically be debited the charging amount from the payment method that you have selected for your Northe account.
How do I order a charging card?
Open the app and go to ”Profile”, click on ”Charging Card”. From here you will be able to fill in your data (such as name, password and phone number) and press ”Send”. Check your email inbox for an order confirmation. Your card is on the way!
I’ve selected a charging station but can’t initiate charging in the app. I get an error message saying “Status not found”.
You are likely seeing this station because you have disabled the “Supported providers” option in the filter function. When disabling the “Supported providers” the user will see charging stations which are not supported by Northe, meaning that you cannot initiate or pay for a charging session through the Northe app. In order to charge at these stations, please contact the charging station operator.
I have ordered a charging card but it has not arrived yet.
We usually deliver ordered charging cards within 7 business days. Sometimes the delivery time will be longer due to high-demand or during public holidays.
I can start a charging session with the charging card from the station operator but not with the Northe charging card.
This issue might be caused because charging at the specific charging station through the Northe app is not supported. Please ensure that you have toggled the “Supported providers” filter on and that the station is visible in the Northe app. If you have taken the steps in the above paragraph and the station is still visible in the Northe app, the problem might be caused because the charging station operator hasn’t yet sent us the necessary information required in order for us to enable charging at that specific station (this might especially be the case if the charging station was recently opened for operations). If you are experiencing this problem at more than one charging station we encourage you to contact our customer service.
The station starts CHAdeMO plug and not CCS.
Each plug can only have one plug ID. If the charging station for some reason has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs. This is a known problem which our service provider is working on. Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car.
Where do I find the kW capacity that each plug at a public charging station provide?
After you have selected a charging station in the app, you can see the kW capacity under each plug ID.
Why does the charging session fail?
Charging sessions fail for various reasons. A common cause is that the charging station has the same ID–number on both CCS and Type 2 plugs. If this is the case, try to detach the plug gently from the car and wait a few seconds for the station to reload. Then try again by first starting the charging session in the app and then connect the plug into the car. If it still fails, please contact the charging station support in the app for help.
How do I charge?
1. Select your plug and connect it to your car. You start and stop your charging session direcly through the app or by your RFID – Card. 2. To stop the charging, simply start the Northe app and select ”Stop”. If you’ve started your charging with an RFID card you can stop the charging through the app or by tapping the RFID card against the RFID reader at the charging station. 3. When your charging session is finished, gently remove the plug from your car and place it back at the charging station. If your use your own charging cable you also need to remove it from the charging station.
I get an error message when I select the right plug for charging.
Each plug can only have one plug ID. If the charging station for some reason has the same plug ID for both CHAdeMO and CCS, the station will try to start both plugs. Try to restart your charging session by detaching the plug and wait a few seconds until the station has reloaded. Then try again by starting the charging in the app before you connect the plug into your car. You can always contact the charging operator in the app if this problem does not disappear.
How do I find a charging station?
You can find and choose your charging station by using Northe's map in the app. You can also find a station by writing your adress or the charging station ID number in the search feild. There are different charging plugs at the charging stations, such as: Type2, CCS, CHAdeMO and Tesla supercharger.
What is the difference between the charging plugs; Type 2, CCS, CHAdeMO and Tesla supercharger?
Type2: This plug is considered to be the standard plug model in Europe. Most of the public stations are equipped with a Type 2 socket. Charging power levels of up to 43 kW, though in practice, the value is usually between the range of 7,4 KW – 15,3 KW. CCS (Combined Charging System): An improved version of Type 2, with two additional power contacts for quick DC charging (direct current charging power levels) of up to 350 kW. Most of the DC chargers today are usually around 50 kW and above. CHAdeMO: This plug is a quick charging system that was created in Japan and have a charging capacity up to 50 kW in public charging stations. Tesla Supercharger: A modified version of the type 2 plug. This means that you can recharge your Tesla to 80% within 30 minutes. For now, it´s not possible for any other car brand to charge at a Tesla Supercharger.
The charging session does not end when I unplug the station.
Sometimes the information from the station have a delay, and the app continues to count the time until the CDR (Charge Detail Record) is delivered. Once it’s delivered the actual session will be shown. The session should stop when you unplug, and you will only be charged the amount of energy that was delivered.
Clever charging station does not work. I can't start charging sessions at charging stations operated by Clever.
Clever has informed us that they’re having a technical issue that does not allow them to support the start of charging sessions via external apps. However, our charging cards (RFID) are supported which you can order from us directly in the app. Clever is working on a solution and will let us know when they are ready.
Can the price per kWh be changed?
Northe's prices are variable and follow the fluctuations of the market. You can always see the price charged per kWh before starting the charging session in the app
How do I see the cost of my charging session? Where do I see my invoices and charging history?
You can see your charging history by opening the Northe app and selecting "Charging Sessions". By pressing on a charging session you can view and download the full invoice.
I have an Electric Vehicle but still can’t add my car
The list of supported electric vehicles models is continuously updated. If we don’t currently support your car model, please try again in a few weeks.
Why can’t I add my hybrid car in the app?
The Northe app features a route-planner that suggests a route based on charging points along the route. In order to make the route-planner more accurate, users can add their vehicle. The route planner will then make recommendations based on your car model. With the current limited battery range of hybrid cars, the route-planner is unable to function properly. However, you can still use the Northe app to charge your vehicle.
Profile & settings
How do I see my charging history?
Go to your profile and then continue to "Charging History", from there you will be able to choose what period of time you want to see.
Is it possible to use different digitals IDs to login?
Yes, it is possible to use the digital ID that suits you the best. Open the app and go to “Profile”, press on “Log In”, from here you will be able to choose the Digital ID you prefer eg. (BankID, Google, Apple etc.). Then follow the instructions shown in the app.
How do I create a billing account?
To create a billing account, open the Northe app, select "Cards & Payments". Then press "Create new billing account" and follow the instructions.
How do I delete my account?
If you would like to delete your account, please contact customer support for assistance.
How do I select if I want to pay through a billing account or my personal account?
Before a charging session is initiated through the Northe app, a screen will appear with information about the charging station (for example showing price and kW). Before pressing “start” which will initiate the charging session, please select the account that you would like to debit under “Billable Account”. The account shown under “Billable account” will by preference be your active account. You can change your active account at any time by pressing the name of the account, visible under your name in the “profile” menu You can change which account is debited through the charging card by logging into your Northe account, opening your profile and selecting “Charging cards”. From there press the three dots to the right of the Charging card name (if you have not changed the name of your charging card this will likely be a combination of letters and numbers). Once you have pressed the three dots icon, press the yellow icon and select which account you want the charging card to debit.
Why can't I add my credit card?
To add your credit card, open the Northe App, enter your profile and select “Cards and payment.”Problems relating to adding a credit card are usually caused by the verification process from the bank that your credit card is issued by. Please check that you have followed all the steps below:1. Did you get a security code sent by SMS or email from your bank? 2. Have you added the code in the right format?3 Is your credit card open to online and international purchases?4. Have you asked your bank for assistance?If you still are not able to add your credit card, please contact our customer support.
I have registered through Leaseplan and can’t log in to my account.
To log in to Northe with your Leaseplan account, please follow the steps below. Start the Northe app and press “log in with E-mail” Enter your Leaseplan-email and use the fleet reference ID which you have received from Leaseplan as password. If you have lost your fleet reference ID you need to contact Leaseplan as this information is not available to us.Alternatively, you can access your account by resetting your password in the Northe app. When resetting your account, please bear in mind that you have to enter your Leaseplan e-mail address.
Why can't I add email to my account?
If you already have a registered account with your email and then login with your digital ID, a second account will be registered in your name. We are aware of this problem and are currently working on a solution.
How do I add credit a card and select payment method?
To add your credit card in the app: go to "Profile" > "Payment options" > "Add cards". You need to be logged in and have an account to be able to add your credit card. Soon you will also be able to choose among a range of payment methods such as subscriptions, Swish and more.
How do I edit my profile?
Go to "Profile" and press the field with your name, to make it expand. Press the "Edit profile" button, and don't forget to save!
How do I register an account?
Register an account by starting the Northe app and selected the preferred method of registration. If you want to register through e-mail, select ”Sign up” in the log in menu.
How do I add a vehicle?
To add your vehicle: begin with logging into the app then select "Profile" > "Vehicles" > "Add vehicles". You add your vehicle by registering your license plate number, selecting car model, and finish by pressing “add”. Bear in mind is that you need to be logged in and have an account to be able to add your vehicle. Unfortunately, It's not possible to add a personalized registration plate number.
I have registered two different accounts. Can I merge them?
It is currently not possible to merge two different accounts. If you only wish to use one of your registered accounts, please contact customer service and request that they delete your other account.
Why does the app not recognise my car when I fill in the registration number?
A common reason for this error to occur is because you are attempting to add a hybrid car. It is currently only possible to add pure electric vehicles
Why can't I add my personalized vehicle registration number? Can I add vehicles with a personalised registration plate?
Currently, it's only possible to register a regular vehicle license plate number to your account.
How do I filter which plugs are shown in the map?
Through the filter function you can select which charging plugs you want to see based on the charging speed and/or if charging is supported through the Northe app. Open the filter by pressing the button to the right of the search bar in the Northe app. Select the range of charging speed that you want to be visible in the map. If you only want to see charging stations where charging can be initiated through the Northe app, enable “Supported providers”.
Why can't I stop my charging in the app when I start the session with the RFID card? Why can't I stop my charging in the app when I start the session with the Northe Charging Card?
At the moment it’s not possible to stop a charging session through the app if you have initiated the session through the Charging card. We’re working on a solution to this problem.
Not able to accept the invitation for multiple accounts? How do I accept an invite to a Billing account?
You can connect to the billing account by pressing the link in the invitation letter sent to your email address. If you are not automatically connected to the account you can copy and paste the code found in the invitation letter in the Northe app under “Accept invitation”.
How does billing accounts work?
Through the Northe app you can create one or more billing accounts. The purpose of a billing account is to allow other users to pay for their charging through the administrator's credit card without the administrator having to share the credit card information. It also allows the administrator to receive invoices whenever a user debits the billing account to pay for charging. A billing account allows several users to pay for their charging sessions through the payment method selected by the administrator of the billing account. When you create a billing account you will automatically be designated as the administrator of said account and can invite/remove other users. As the administrator of a billing account you will receive invoices generated after charging sessions from you or other users connected to the billing account when they pay for their charging through the billing account. When you are connected to one or more billing accounts you can easily switch between the billing account(s) and your personal account by pressing the name of the account, visible under your name in “profile” menu. Please note that inviting another user to a billing account gives them access to paying for their charging through your credit card (or other payment method chosen by you). You can invite two other users to a billing account free of charge. To read more about your responsibilities as an administrator of a billing account, please read our Terms and Conditions.
How do I reset my password?
To reset your password, open the Northe app, select “Log in with E-mail” and then press “Forgotten your password?”The instructions to reset your password will be sent to your email address. If you’re still having issues resetting your password, please contact our customer support.
Don’t find your answer?
We are constantly learning by doing. So, please give us feedback to help us get better.